Privacy policy

As the operator of this store and website, I, Georgia Journals, I am responsible for all related information, content, features, tools, products and services, in order to provide you, the customer, with a good quality shopping experience (the "Services").

Georgia Journals is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. Please refer to this Privacy Policy carefully with respect to the collection, processing, and disclosure of your personal information. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

The Personal Information We Collect or Process

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Please note: The Services are not intended to be used by children, and we do not knowingly collect any personal information pertaining to children. The Services are not intended to be used by any individual under the age of 16, and as of the Effective Date of this Privacy Policy, we do not knowingly collect any personal data pertaining to this age group.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies (please note: you can accept or decline the use of additional cookies from the pop-up at the bottom of the main page when you first enter the site. If your browser automatically accepts additional cookies as a default setting, please consult your cookie settings through the browser.);
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. You can read more about the way Shopify collects information as part of the 'Shopify Network Intelligence' here: https://www.shopify.com/legal/upcoming-terms - this is enabled on my (Georgia Journals) shop for now as it allows me to access tools such as mailing list emails. I may disable this feature in future.
Marketing and Advertising. I currently only intend to send you emails to notify of the shop reopening when I do a shop update. I do not intend to send you SMS messages or badger you with advertising emails. You are free to unsubscribe from receiving emails from me at any time.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Such circumstances may include:

Sharing with Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

If you reside in the UK or European Economic Area, to learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Retention of Data

You have the right to request data erasure, as outlined below.
If you subscribe to a mailing service, such as being notified of shop updates, your email will be kept indefinitely in order to fulfil this service. You are welcome to unsubscribe at any time.
Personal information such as address will only be used for the purposes outlined in this policy, those specified by Shopify itself, or to fulfil shipping requirements. I will never disclose or sell your personal data to any additional party.
If the shop closes down, I will destroy digital and physical personal data relating to customers within 90 days of this occurrence, as is also upheld by Shopify.

Please note: I currently do not have a specified retention period for orders and attempted orders, due to the shop just having opened. I intend to keep data for tax purposes and in case of a problem with an order for the time being, but please refer back to this privacy policy later for specified retention times and a protocol of data anonymisation/erasure. Once again you are within your right to request data erasure.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. My intention is to protect your customer data as much as I (Georgia Journals) possibly can, to ensure your data is stored securely and to help you if you choose to request data erasure. Please note: any data erasure may take time to process on Spotify's end, and I will let you know how long this currently takes when we communicate.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.